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August 27, 2004

CA-04-CR-6428

Mr. Albert Coombs 7055 Mountain Road Oxford, NC 27565-7730

Dear Mr. Coombs:

We received your recent letter in which you question Sprint's response to your July 29, 2004 letter of complaint.

Sprint is correct in stating that the rate increase reflected on your bill did not require a public hearing. As their letter states, raising rates in one area allowed a decrease in rates in another area. These rate changes are in compliance with the rules and regulations of the Utilities Commission.

In addition, Sprint did correctly explain in their letter to you the wireless local number portability charge. This charge will appear on your bill for five months.

The purpose of our particular office is to act as a liaison between customers and the companies against which they have complaints. It is our responsibility to contact companies when we receive a complaint against them in order to give them an
opportunity to respond to the complaint. While we realize you are not satisfied with' Sprint's response, it is our position that they have responded appropriately. Please do not hesitate to contact our office if you have additional questions.

Sincerely,

Rhoda Torres, Complaint Analyst
Public Staff - Consumer Services Division

/rt

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